Refund Policy

Returns & Exchanges

Thank you for shopping at veranno.

We want you to love any product that you buy from us and in case you are not completely satisfied with it, please drop us an email at verannostudio@gmail.com  and we will get back to you.

THE PROCESS

In the event of an exchange, the product should be returned to us in the same condition as you received it with its original tags within 7 days from the date of delivery.

We do not offer refunds or returns. However, we do offer easy exchanges.

Kindly self-ship the goods to us in case of exchange at the following address:

         VERANNO

         304, 13E, Adarsh Colony,

         Tingre nagar

         Pune - 411032

         India

         +91 9518382026

Once received, our team will examine the product, and based on their jurisdiction the exchange request will be processed.

The customer can then exchange the product with any other product of their choice having a similar or higher price. If the desired product's size or model is out of stock, a credit note will be issued to the customer, valid for 3 months from the date of issuance.

Veranno shall not be held liable for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.

For exchange requests or further assistance, you can simply email us at verannostudio@gmail.com or contact us on WhatsApp at +91 9518382026

CONDITIONS FOR EXCHANGE

For the goods to be eligible for an exchange, please ensure that:

The Goods were purchased in the last 7 days

The Goods have the original tags

The Goods contain the original tags and receipts provided during shipping

Goods are not used or damaged

The following Goods cannot be returned:

Goods made to your specifications or including personalized details such as (a) Custom sizes; (b) Custom colors; (c) Custom lengths

DEFECTIVE GOODS

We continually strive to deliver nothing but the best quality products to our customers. All our pieces are thoroughly checked before leaving the warehouse.

However, in the rare case of any damages kindly inform us within 48 hours of receiving the product. You can simply email us at verannostudio@gmail.com or contact us at +91 9518382026.