FAQs

The size guide serves as a general guideline for helping you find your correct size fit. Please bear in mind our silhouettes do vary from a slim to oversized fitting – so please always check the description. If you have any questions regarding a fit of a garment please email customer care before purchasing.

Once an order is placed, we’re unable to make changes as the shipping process has already started. Our orders are processed immediately so once an order ships we are unable to cancel this. If you do need us to cancel your order please email customer care right away including your order number and full name in your request.

You can reach out to our customer care at +91 9518382026 on Whatsapp. You can also send your enquiry at verannostudio@gmail.com.

Please bear in mind due to different computer monitors/calibrations colors may vary slightly from the picture. Although every effort is made to photograph garments in truest form and describe these in detail, we cannot guarantee every monitor will accurately depict the actual color of the product.

Each veranno is handmade and hand dyed. Each garment has care instructions listed in the product page and we will also include a care note in the delivery box.

We ship all over India for free of orders over ₹8000. For orders of a lesser value (for India) we charge 250 rupees.

Once you’ve received your shipping confirmation email you can track by clicking on the tracking link and see the status of your delivery. Please note that it may take 24 hours for tracking updates to appear.

Most of our orders are made to order therefore we require 7-8 business days.

Items marked with final sale will not be accepted for a return or exchange. If you have any questions about your sale item or want to check whether your order qualifies for a refund please email customer care.

After you have added your items to your cart, please select to proceed to checkout. You will have the option to add your discount code or promo code to your order. Please bear in mind, only one discount code can be redeemed per order.

A request for an exchange or return, must be submitted within 7 days of receiving your order. The items must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The items must be returned to our warehouse before the return for credit or exchange can be issued. Items are eligible for exchange only once. We do not accept any exchanges for items marked as FINAL SALE. Only authorised returns will be processed. Any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange the collection of their garment. Please note, the above returns policy applies to all purchases made via the veranoo website only. Unfortunately, we do not have a refund policy.

If you have purchased as a registered user: you can request the return/exchange by logging in to your account and clicking on return for that order number. Follow the steps through and submit your request. Once your request is approved, we will send a courier to pick up your package at the address provided within 24-48 hours. If you have purchased as a guest: Click on the link below or the link that appears in any of the emails we sent you regarding your order. Follow the steps through and submit your request. Once your request is approved, we will send a courier to pick up your package at the address provided within 24-48 hours. Once approved, please pack the garment in its original packaging with all the original tags and a pick-up agent will come to collect the package. Please note if we receive the items in any other packaging, we will not be able to accept the return and the package will be sent back. Remember that you must send the items you wish to return within 7 days from the order received,

We have a courier service that will facilitate the return, however, this is chargeable. While you file your request for an exchange/return, you will be redirected to a page with the charge of INR 200 as a pickup fee. For exchanges requested for store credit, the pickup fee of INR 200 will be deducted from the credit issued. Be sure to view our size chart before placing your order to make the purchase seamless.

You can redeem your credit note by contacting at verannostudio@gmail.com.

Online: We accept all payment gateways including COD.

Yes, we do accept COD.

You can redeem your credit note at the check-out page on the website, using a code which has been sent to your mail or you can contact on verannostudio@gmail.com .